Delays & Policies:
Please Allow 4-6 Weeks For All orders.
If your order is needed sooner than the current production times, you must add the RUSH MY ORDER option to your order. This is to maintain production times.
All orders will ship to your PayPal address, so please make sure that your PayPal address has been updated if you move, or change addresses. This is to avoid errors in shipping.
As Always... Every effort is made to ship orders as quickly as possible...
U.S. Orders are shipped via USPS Priority Mail. USPS failures are not our fault, and in no way reflect our dedication to you, our valued customers. USPS Priority Mail, insures packages up to $50. If your order surpasses this amount, additional coverage is available. The Knitting Bitty is not responsible for lost, stolen or undelivered packages without insurance.
International orders are shipped vis USPS First Class Mail, and average 5-15 business days for delivery. A standard rate is charged for international shipping, so you may be invoiced for excessive shipping charges. The Knitting Bitty is not responsible for custom delays, or lost or stolen packages. USPS is unable to track a First Class International package once it leaves the US. If you would like tracking information, please contact us prior to ordering as it will need to be shipped via USPS International Priority Mail, Registered Mail or UPS.
Shipping & Address Changes:
All shipments are shipped to the Name and Address as it appears on Paypal. Any packages returned due to incorrect addresses, will be re-shipped at the cost of purchaser.
If you receive an incorrect item, or a problem with the fit, please contact us ASAP so that we can make arrangements to correct the error. These are custom items, so no refunds
All of my items are made to fit newborns under the age of 2 weeks. If there is a problem with your order, please let me know as soon as possible. Store credit or exchange may be given. Because items are made to order, there are no returns.
Hand Wash all items in cool water and
lay flat to dry. Never wring them out,
or machine wash. I am not responsible
if cleaned in any other manner besides
hand washing, as they are very
Never leave newborn unattended as all of my designs are intended for use as photography props.
All of my items are protected by applicable copyright laws and may not be reproduced for commercial use without my written consent.